Problem Management: An implementation guide for the real world

by Michael G. Hall (Author)
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Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Book details

Publication date
November 26, 2014
Publisher
Page count
190
ISBN
9781780172439
Paper ISBN
9781780172415