Problem Manager: Careers in IT service management

by Colin Rudd (Author)
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Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

Book details

Publication date
October 08, 2014
Publisher
Page count
240
ISBN
9781780172392
Paper ISBN
9781780172378