Service Desk and Incident Manager: Careers in IT service management

by Peter Wheatcroft (Author)
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Details

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.

Book details

Publication date
July 28, 2014
Publisher
Page count
144
ISBN
9781780172354
Paper ISBN
9781780172330