World Class IT Service Delivery

World Class IT Service Delivery

by Peter Wheatcroft (Author)
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Details

This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

Book details

Publication date
April 01, 2007
Publisher
Page count
192
ISBN
9781780170343
Paper ISBN
9781902505824