Continual Service Improvement Manager: Careers in IT service management

by David Whapples (Author)
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Details

The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.

Book details

Publication date
February 16, 2015
Publisher
Page count
128
ISBN
9781780172262
Paper ISBN
9781780172248