Business & economics

Customer relations

Best sellers
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How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, P How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, P Brad Andrews
Call Center 100 Success Secrets Call Center 100 Success Secrets Gerard Blokdijk
Chief Crisis Officer Chief Crisis Officer James F. Haggerty
Blind Spot Blind Spot Steve Diller
The Butler Experience The Butler Experience Rowland Brian
Customer Loyalty Customer Loyalty Justin Sachs
ICONIC ICONIC Scott McKain
Swimming with Sharks Swimming with Sharks Gavin Moffat
Delivering Happiness Delivering Happiness Tony Hsieh
Customer Mania! Customer Mania! Kenneth Blanchard
Maslow's Hierarchy of Needs Maslow's Hierarchy of Needs 50Minutes
The Business Model Canvas The Business Model Canvas 50Minutes
Consumed: Rethinking Business in the Era of Mindful Spending Consumed: Rethinking Business in the Era of Mindful Spending Andrew Benett
Looptail Looptail Bruce Poon Tip
The Engaged Customer The Engaged Customer Hans Peter Brondmo
The Value Profit Chain The Value Profit Chain James L. Heskett
Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards Michael Levine
Delivering Quality Service Delivering Quality Service Valarie A. Zeithaml
Summary: The Membership Economy Summary: The Membership Economy BusinessNews Publishing
Summary: Fail Fast or Win Big Summary: Fail Fast or Win Big BusinessNews Publishing
New releases
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Customer Centricity Customer Centricity Peter Fader
Succeed with Social Media Like a Creative Genius Succeed with Social Media Like a Creative Genius Brainard Carey
Make Some Noise Make Some Noise Ken Schmidt
The Serving Mindset The Serving Mindset Brock Farnoosh
Swimming with Sharks Swimming with Sharks Gavin Moffat
ICONIC ICONIC Scott McKain
Orchestrating Experiences Orchestrating Experiences Chris Risdon
Marry Your Customers! Marry Your Customers! Janne Ohtonen
Client Centric Client Centric Randy Charach
Customer Relationship Management Customer Relationship Management 50Minutes
The Butler Experience The Butler Experience Rowland Brian
Chief Crisis Officer Chief Crisis Officer James F. Haggerty
The Business Model Canvas The Business Model Canvas 50Minutes
Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memorable customer experien Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memorable customer experien Caroline Cooper
Superconsumers Superconsumers Eddie Yoon
Blind Spot Blind Spot Steve Diller
The Toxic Client The Toxic Client Garrett Sutton
Summary: The Membership Economy Summary: The Membership Economy BusinessNews Publishing
Summary: Fail Fast or Win Big Summary: Fail Fast or Win Big BusinessNews Publishing
Summary: Never Be Closing - Tim Hurson and Tim Dunne Summary: Never Be Closing - Tim Hurson and Tim Dunne BusinessNews Publishing