Business & economics

Customer relations

Best sellers
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The Shopping Revolution, Updated and Expanded Edition The Shopping Revolution, Updated and Expanded Edition Barbara E. Kahn
Call Center 100 Success Secrets Call Center 100 Success Secrets Gerard Blokdijk
How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More! How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More! Brad Andrews
Looptail Looptail Bruce Poon Tip
Consumed: Rethinking Business in the Era of Mindful Spending Consumed: Rethinking Business in the Era of Mindful Spending Andrew Benett
ICONIC ICONIC Scott McKain
Pattern for Excellence Pattern for Excellence Brigham Dickinson
The Customer Centricity Playbook The Customer Centricity Playbook Peter Fader
Blind Spot Blind Spot Steve Diller
Delivering Happiness Delivering Happiness Tony Hsieh
Customer Mania! Customer Mania! Kenneth Blanchard
Customer Loyalty Customer Loyalty Justin Sachs
The Customer of the Future The Customer of the Future Blake Morgan
Ignore Your Customers (and They'll Go Away) Ignore Your Customers (and They'll Go Away) Micah Solomon
Get Smarter Marketing Get Smarter Marketing Jill Brennan
Delivering Unforgettable Customer Service: The Guide For Implementing Perfect Service in Your Organization Delivering Unforgettable Customer Service: The Guide For Implementing Perfect Service in Your Organization Ivanka Menken
Help Desk Manager - Complete Certification Kit: Develop the skills required to manage a high-performing Help Desk, its team, balance workloads and improve efficiency Help Desk Manager - Complete Certification Kit: Develop the skills required to manage a high-performing Help Desk, its team, balance workloads and improve efficiency Tim Malone
Best Practices Best Practices Arthur Andersen
Summary: The Membership Economy Summary: The Membership Economy BusinessNews Publishing
Summary: Fail Fast or Win Big Summary: Fail Fast or Win Big BusinessNews Publishing
New releases
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The Experience Maker The Experience Maker Dan Gingiss
The Shopping Revolution, Updated and Expanded Edition The Shopping Revolution, Updated and Expanded Edition Barbara E. Kahn
Inside Your Customer's Imagination Inside Your Customer's Imagination Chip R. Bell
The Power of Positive Selling The Power of Positive Selling Dan Strutzel
Building Brand Communities Building Brand Communities Carrie Melissa Jones
Customer Centricity Customer Centricity Peter Fader
Great Clients Great Clients David Ullman
Ignore Your Customers (and They'll Go Away) Ignore Your Customers (and They'll Go Away) Micah Solomon
The Customer Is an A**Hole The Customer Is an A**Hole E.V. Rose
The Customer of the Future The Customer of the Future Blake Morgan
Get Smarter Marketing Get Smarter Marketing Jill Brennan
So, What's the Bottom Line? So, What's the Bottom Line? Yitzchok Saftlas
The Real-Time Revolution The Real-Time Revolution Jerry Power
Nincompoopery Nincompoopery John R. Brandt
Succeed with Social Media Like a Creative Genius Succeed with Social Media Like a Creative Genius Brainard Carey
Gánese a la clientela femenina Gánese a la clientela femenina Bridget Brennan
Excellence Wins Excellence Wins Horst Schulze
Make Some Noise Make Some Noise Ken Schmidt
The Serving Mindset The Serving Mindset Brock Farnoosh
The Customer Centricity Playbook The Customer Centricity Playbook Peter Fader