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How to Land a Top-Paying Customer Service Representative Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, P
Brad Andrews
Call Center 100 Success Secrets
Gerard Blokdijk
Chief Crisis Officer
James F. Haggerty
Blind Spot
Steve Diller
The Butler Experience
Rowland Brian
Customer Loyalty
Justin Sachs
ICONIC
Scott McKain
Swimming with Sharks
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Delivering Happiness
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Customer Mania!
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Maslow's Hierarchy of Needs
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The Business Model Canvas
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Consumed: Rethinking Business in the Era of Mindful Spending
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Looptail
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The Engaged Customer
Hans Peter Brondmo
The Value Profit Chain
James L. Heskett
Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards
Michael Levine
Delivering Quality Service
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Summary: The Membership Economy
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Summary: Fail Fast or Win Big
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New releases
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Customer Centricity
Peter Fader
Succeed with Social Media Like a Creative Genius
Brainard Carey
Make Some Noise
Ken Schmidt
The Serving Mindset
Brock Farnoosh
Swimming with Sharks
Gavin Moffat
ICONIC
Scott McKain
Orchestrating Experiences
Chris Risdon
Marry Your Customers!
Janne Ohtonen
Client Centric
Randy Charach
Customer Relationship Management
50Minutes
The Butler Experience
Rowland Brian
Chief Crisis Officer
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The Business Model Canvas
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Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memorable customer experien
Caroline Cooper
Superconsumers
Eddie Yoon
Blind Spot
Steve Diller
The Toxic Client
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Summary: The Membership Economy
BusinessNews Publishing
Summary: Fail Fast or Win Big
BusinessNews Publishing
Summary: Never Be Closing - Tim Hurson and Tim Dunne
BusinessNews Publishing