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Information Risk Management: A practitioner's guide

by David Sutton BCS, The Chartered Institute for IT (November 26, 2014)

Information risk management (IRM) is about identifying, assessing and prioritising risks to keep information secure and available. This accessible book provides practical guidance to the principles and development...


Problem Management: An implementation guide for the real world

by Michael G. Hall BCS, The Chartered Institute for IT (November 26, 2014)

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running...


Problem Manager: Careers in IT service management

by Colin Rudd BCS, The Chartered Institute for IT (October 08, 2014)

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including...


Service Desk and Incident Manager: Careers in IT service management

by Peter Wheatcroft BCS, The Chartered Institute for IT (July 28, 2014)

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and...


Mobile Computing: Securing your workforce

by BCS The Chartered Institute for IT BCS, The Chartered Institute for IT (December 23, 2011)

According to a recent iPass report, 73% of enterprises allow non-IT managed devices to access company resources. 65% of companies report security issues. This ebook looks at the security risks of an increasingly...


Bring Your Own Device (BYOD): The mobile computing challenge

by Bcs, The Chartered Institute for It BCS, The Chartered Institute for IT (May 01, 2013)

The increasing use of personal devices such as smartphones and tablets at work is offering an opportunity as well as a challenge for organisations, in particular the IT department. This ebook looks at ways to...


Hands-on Incident Response and Digital Forensics

by Mike Sheward BCS, The Chartered Institute for IT (July 12, 2018)

Incident response is the method by which organisations take steps to identify and recover from an information security incident, with as little impact as possible on business as usual. Digital forensics is what...


Cyber Security: A practitioner's guide

by David Sutton BCS, The Chartered Institute for IT (July 10, 2017)

Cyber security is more essential today than ever, not just in the workplace but at home too. This book covers the various types of cyber threat and explains what you can do to mitigate these risks and keep your...


IT Service Management: Support for your ITSM Foundation exam

by John Sansbury, Ernest Brewster, Aidan Lawes & Richard Griffiths BCS, The Chartered Institute for IT (April 08, 2016)

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.


Information Security Auditor: Careers in information security

by Wendy Goucher BCS, The Chartered Institute for IT (March 10, 2016)

The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering...