BCS, The Chartered Institute for IT / Business & economics / Infrastructure

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Problem Manager: Careers in IT service management

by Colin Rudd BCS, The Chartered Institute for IT (October 08, 2014)

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including...


Service Desk and Incident Manager: Careers in IT service management

by Peter Wheatcroft BCS, The Chartered Institute for IT (July 28, 2014)

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and...


Business Continuity Management Systems: Implementation and certification to ISO 22301

by Hilary Estall BCS, The Chartered Institute for IT (October 04, 2012)

This practical guide is written for organisations that are implementing a business continuity management system and certification in line with ISO 22301. It will prove invaluable for those new to business continuity...


Service Level Manager: Careers in IT service management

by John Sansbury BCS, The Chartered Institute for IT (August 04, 2017)

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate,...


IT Service Management: Support for your ITSM Foundation exam

by John Sansbury, Ernest Brewster, Aidan Lawes & Richard Griffiths BCS, The Chartered Institute for IT (April 08, 2016)

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.