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Problem Manager: Careers in IT service management

by Colin Rudd BCS, The Chartered Institute for IT (October 08, 2014)

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including...


Security Architect: Careers in information security

by Jon Collins BCS, The Chartered Institute for IT (September 06, 2014)

Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate...


Service Desk and Incident Manager: Careers in IT service management

by Peter Wheatcroft BCS, The Chartered Institute for IT (July 28, 2014)

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and...


Business Relationship Manager: Careers in IT service management

by Ernest Brewster BCS, The Chartered Institute for IT (July 07, 2014)

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives...


The Human Touch: Personal skills for professional success

by Philippa Thomas, Debra Paul & James Cadle BCS, The Chartered Institute for IT (December 15, 2012)

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working;...


Start-ups: A toolkit for entrepreneurs

by BCS The Chartered Institute for IT BCS, The Chartered Institute for IT (December 18, 2012)

Starting up your own business can be an exciting yet daunting venture. The case studies, interviews, debates and articles in this ebook will provide valuable insight for the aspiring entrepreneur. They address...


Computer Science Teacher: Insight into the computing classroom

by Beverly Clarke BCS, The Chartered Institute for IT (September 04, 2017)

This book explores the role of Computer Science Teacher in a secondary school environment. An overview of secondary school computing is covered, along with what the role encompasses, the attributes, knowledge...


Service Level Manager: Careers in IT service management

by John Sansbury BCS, The Chartered Institute for IT (August 04, 2017)

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate,...


Information Security Auditor: Careers in information security

by Wendy Goucher BCS, The Chartered Institute for IT (March 10, 2016)

The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering...


Continual Service Improvement Manager: Careers in IT service management

by David Whapples BCS, The Chartered Institute for IT (February 16, 2015)

The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering...