Problem Management: An implementation guide for the real world

Problem Management: An implementation guide for the real world

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.

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Book Details  


Publisher: BCS, The Chartered Institute for IT (November 26, 2014)

Parent ISBN: 9781780172415

Page count: 190 pages

Language: English


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