Problem Manager: Careers in IT service management

Problem Manager: Careers in IT service management

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

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Book Details  


Publisher: BCS, The Chartered Institute for IT (October 08, 2014)

Parent ISBN: 9781780172378

Page count: 240 pages

Language: English


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