Service Desk and Incident Manager: Careers in IT service management

Service Desk and Incident Manager: Careers in IT service management

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.

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Book Details  


Publisher: BCS, The Chartered Institute for IT (July 28, 2014)

Parent ISBN: 9781780172330

Page count: 144 pages

Language: English


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