World Class IT Service Delivery

World Class IT Service Delivery

This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

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Book Details  


Publisher: British Computer Society (April 01, 2007)

Parent ISBN: 9781902505824

Page count: 192 pages

Language: English


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