The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text,… (more)

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Book Details  


Publisher: Rowman & Littlefield Publishers (February 07, 2014)

Parent ISBN: 9780810888159

Page count: 172 pages

Language: English


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