On Great Service

On Great Service

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics,… (more)

Available Offer  


EPUB icon EPUB 26 loans, 1 year, 1 at a time


Quantity :   

License

Total Loans Concurent Loans Lifetime Maximum lending period
26 loans 1 loans 1 year 59 days

Protection

Protection Number of Devices Copy/Paste Print
ACS4 6 loans false false

Book Details  


Publisher: Simon & Schuster (April 01, 1995)

Collection: Simon & Schuster

Parent ISBN: 9780029185551

Page count: 292 pages

File size: 2.1 MB

Language: English


Look for similar items  


>
>
>
>
>
>