Customer Service in Libraries: Best Practices

Customer Service in Libraries: Best Practices

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains,… (more)

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Book Details  


Publisher: Scarecrow Press (February 01, 2013)

Collection: Best Practices in Library Services

Parent ISBN: 9780810887480

Page count: 118 pages

Language: English


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