Utter Confidence

Utter Confidence

Do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly… (more)

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Book Details  


Publisher: Panoma Press (February 28, 2017)

Parent ISBN: 9781784520984

Page count: 218 pages

Language: English


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