Service Level Manager: Careers in IT service management

Service Level Manager: Careers in IT service management

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

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Book Details  


Publisher: BCS, The Chartered Institute for IT (August 04, 2017)

Parent ISBN: 9781780172941

Page count: 152 pages

Language: English


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