Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series)

You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:

• Uncovering the root cause of friction

• Maintaining a positive mind-set

• Untangling the problem together

• Agreeing on a way forward

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Book Details  

Publisher: Harvard Business Review Press (January 26, 2016)

Collection: 20-Minute Manager

Page count: 128 pages

Language: English

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