Customer Mania!

Customer Mania!

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors… (more)

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Book Details  


Publisher: Free Press (November 02, 2004)

Collection: Free Press

Parent ISBN: 9780743270298

Page count: 208 pages

File size: 261 KB

Language: English


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