You Can't Win a Fight with Your Client

You Can't Win a Fight with Your Client

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!

As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully.… (more)

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Book Details  


Publisher: HarperCollins e-books (October 13, 2009)

Parent ISBN: 9780061228551

File size: 492 KB

Language: English


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